ISSUE: When I start IntelliTrack it comes up in demo mode.
Determine if ALL users are in demo mode OR only a specific number of users are in demo mode. If all Users are in demo mode, open a support ticket and we will assist you in determining the cause of the problem. If only one or two users are in demo mode and other users are not in demo mode, check the following in the order listed below:
POTENTIAL CAUSE #1
If a user shuts down or restart their computer while IntelliTrack is running, a license may be marked as in use when it is not in use. After 1 hour the license will be released and made available again. It is also helpful to encourage all users to exit IntelliTrack by selecting “Manage” then “Quit” instead of selecting the “Close X” in the upper right corner of the dashboard.
You can however force the release of the license immediately by performing the following steps:
Launch the “License Administration Console” from the computer that is running the IntelliTrack License Service. This computer is often a server that is running all the time and if often the same computer that has the IntelliTrack SQL database on it.
Then navigate to the computer name of the person or persons that are in demo mode and right click on their computer name and select “Revoke”.
Ask the users(s) in demo mode to exit and restart IntelliTrack. If the problem persists, move on to the next section.
POTENTIAL CAUSE #2
The next possibility is that the user’s workstation does not know where the IntelliTrack License Service is running. IntelliTrack provides a utility that allows you to configure the license client (on the users computer) so the license client knows where the computer is that is running the IntelliTrack License Service. The computer running the IntelliTrack License Service is often a server that is running all the time and if often the same computer that has the IntelliTrack SQL database on it. Determine the name and IP address of the computer running the IntelliTrack License Service.
Then open a command prompt as an administrator. This is very important. If you are unable to open a command prompt as an administrator contract you IT support for assistance.
Next, navigate to the directory shown below. If you have a 32 bit operating system on you PC simply navigate to “Program Files” and not “Program Files (x86)”. Next run the command show below, where XXX.XXX.XXX.XXX is the name or IP address of the computer running the IntelliTrack License Service. Lastly press enter; if successful you will see no messages. If you see any message you most likely did not run the command prompt as an administrator.
NOTE: It is best to try the computer name first, if that does not work repeat this process using the IP address.
Here is the command shown below:
configurelicenseserviceclient XXX.XXX.XXX.XXX 15313
Ask the users(s) in demo mode to exit and restart IntelliTrack. If the problem persists, move on to the next section.
POTENTIAL CAUSE #3
It might be possible that you have more users trying to access IntelliTrack then you have licenses for. Contact us if you believe you need additional licenses and we can provide you with options to add additional licensing.
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